Webinar on Incident Management and Corrective Action – 04th July 2025
The National Blood Transfusion Service (NBTS) conducted a webinar on Incident Management and Corrective Action on 04th July 2025, with the participation of 187 healthcare professionals from across Sri Lanka. The audience included Consultants, Medical Officers, Nursing Officers, Medical Laboratory Technologists (MLTs), and Public Health Laboratory Technicians (PHLTs) who joined both online and onsite at the National Blood Centre. The program focused on strengthening transfusion safety through the WHO-recommended Quality System Essentials (QSEs). Key discussions covered the identification of non-conformities and adverse incidents, application of the Plan-Do-Check-Act (PDCA) cycle, and the use of Corrective and Preventive Actions (CAPA) to address and prevent errors.A practical case study on a mislabeled blood unit highlighted the importance of prompt detection, corrective retraining, and system improvements, including barcode scanning and revised SOPs.The event emphasized…